General Terms and Conditions of Sale and Shipping
1. General Terms
These general terms and conditions of sale govern the purchase of products and services made remotely through the website magmaprofumi.com owned by EUROPRIME SRL, with registered office at Via Cook, 87 - 80056 Ercolano (NA), Italy.
2. Displayed Prices
All prices are inclusive of VAT, excluding transport costs and any discounts due to promotional codes.
3. Invoicing
At the customer's specific request, it is possible to request the issuance of an invoice during the order phase.
4. Warranties
All items offered by magmaprofumi.com are covered by the original warranty. Damages caused by misuse are not guaranteed, and we will not be held responsible for direct or indirect damages resulting from improper use of the products sold by us.
5. Shipping Costs
Shipping costs may vary depending on the location and weight of the package. However, they will always be clearly visible at the time of purchase.
6. Right of Withdrawal
Magmaprofumi.com offers its customers the "Satisfied or Refunded" guarantee. If you are not satisfied with the goods received, you can return them to us. You will be refunded as required by current legislation. The law (D.Lgs.n° 185/99) provides a useful period for exercising the right of withdrawal quantified in 14 days from the receipt of the goods. Availing yourself of this guarantee is simple, just follow the procedure listed below:
- Send a registered letter with return receipt within 14 days from the receipt of the goods to the address: EUROPRIME SRL Via Cook, 87 - 80056 Ercolano (NA)
- In any case, we recommend contacting us as soon as possible using our telephone numbers or by sending us an email.
- The products must be returned intact, placed in their original packaging complete in all its parts and with adequate external packaging carefully sealed.
- The transport costs for returns remain in any case at the customer's expense.
- The credited amount will be reduced by the costs incurred by magmaprofumi.com for sending the products (7,00€).
Attention! Products sent beyond the prescribed terms to our warehouse and without the above requirements will NOT be refunded. Products opened from their original packaging (Cellophane) and products used even in part (e.g. Sprayed) will NOT be refunded.
To exercise the right of withdrawal, you must also choose from one of the following options:
- Issuance of a purchase voucher: which must be spent within one year from the date of issue, under penalty of forfeiture of the credit.
- Replacement of the goods
- Re-credit of the money in the method used for the purchase, within 30 days from the receipt of the return.
Magmaprofumi.com reserves the right to examine the returned goods to assess any damage or tampering not resulting from transport. In all cases of returning goods, transport costs remain at the Customer's expense.
PLEASE NOTE: Before returning the product, make sure you have all the requirements to exercise the right of withdrawal, under penalty of refusal of the return with the related shipping costs at your expense for the return of the product.
7. Delivery Conditions
Delivery Locations
Magmaprofumi.com delivers in Italy and Europe via GLS express courier.
Delivery Times and Methods
Delivery times are approximately 24/48 hours, barring unforeseen circumstances. Magmaprofumi.com reserves 1 to 3 working days for the procurement of goods, packaging, and order fulfillment. Saturdays, Sundays, and holidays are not considered in the calculation of delivery days.
How to Behave Upon Product Delivery
In order to make our service increasingly efficient, we recommend checking the condition of the packaging at the time of delivery. If the package is not perfectly intact, receive it with reservation, that is, alongside the signature on the delivery Pod, clearly write "RECEIVED WITH RESERVATION damaged package". If the package is severely damaged to the extent that it has likely caused damage to the internal content, reject the goods clearly requesting that the wording "GOODS REFUSED damaged package" is always noted on the Pod, also check the exact correspondence of the number of packages. Any disputes must be immediately raised to the carrier, otherwise the product is considered delivered correctly.
8. Payment Methods
Magmaprofumi.com accepts the following payment methods:
- Credit card
- Paypal
- ScalaPay (Payment in 3 installments without interest)
- Payment on delivery (Supplement of 3,00€)
Payment on Delivery
With payment on delivery, the customer is obliged to collect the package. Failure to collect the package by the customer for any reason will result in a penalty of €14.00 equivalent to the shipping costs we incurred for sending and returning the package, to be paid no later than the 3rd day from the notification via email and whatsapp. In case of non-payment of the penalty, our legal department will contest the expenses for non-collection, storage costs, and legal fees.